Smarter Systems is a small business experiencing significant growth. Our core team has been here since the beginning. We’re a business focused on values, family, growth and excellence. We believe in the solutions we sell. Each of us is here because we have passion for our solutions. Our belief is that if every employee is passionate about our products, values and success, the possibilities are endless.

Smarter Systems is seeking a skilled tech to join our Installation Team.

Key Responsibilities:

  • Perform all forms of project installation milestones such as: cable testing, cable pulls, rack building, mounting projectors, monitors and other AV associated electronic equipment
  • Install basic AV infrastructure items such as J Hooks, UniStrut, Cable Cubbies, floor boxes, etc.
  • Troubleshoot AV systems
  • Inventory onsite equipment
  • Assist with equipment replacement and returns
  • Communicate with the client in a professional and courteous manner
  • Design review and interpret schematic drawings
  • Complete daily field reports for all work accomplished
  • Assist with loading control and digital signal processor code


  • Valid Driver’s license
  • Ability to travel
  • 3+ years AV experience
  • High School Diploma


  • College Degree
  • CTS Certification
  • Experience with complex control, video and audio conferencing systems

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Smarter Systems is a Charlotte based Audio and Video Tech Company. We are seeking a Lead Installation Technician for our Install Team. The Lead Installation Technician is responsible for field related operations, installing, testing, commissioning, and troubleshooting Audio-Video-Control equipment.


  • Directs and manages all field related operations including assigned crews, both internal and external (sub-contractors).
  • Ensures all equipment, programming and documentation needed for the project is obtained before arriving at the job site.
  • Works with Project Manager to maintain accurate schedule, track progress and provide daily updates for project status.
  • Works with the engineering staff for any design or programming needs.
  • Ability to work with Control and DSP systems including loading code, troubleshooting and adjusting.
  • Capable of effectively interacting with other construction trades, sub-contractors and end users.
  • Responsible for system commissioning and all field related documentation.


  • Good verbal and written communications skills necessary.
  • Excellent working knowledge of AV Installation practices & procedures.
  • Cable Pulling, Rack Building, Signal Termination, System Calibration, System Testing.
  • Final Commissioning experience a must.
  • Digital Control System, DSP and IP-enabled Device Integration experience a must (examples: Crestron, BiAmp, Extron, etc.)
  • Knowledge of Videoconferencing Systems required (Polycom, Cisco, Skype).
  • Ability to read and use CAD/Blueprints and other design drawings.
  • Computer Literate in Microsoft Office.
  • Infocomm Certifications helpful (examples: CTS, CTS-I, CTS-D). CTS-I preferred.
  • Other Industry Certifications that are helpful (examples: DMC-E, DMC-T, SMART, RCDD, EST, CET, MCSE, etc.)
  • Valid Driver’s License with good Driving Record.
  • Extended travel as much as 50%.

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Smarter Systems is a custom design build audio and video technology company. We integrate meeting space technology for clients throughout North America.

Summary of Position

The Audio Video Design Engineer is responsible for the design and specification of custom audio video and teleconferencing systems. The engineer designs meeting space systems and specifies the associated infrastructure requirements.

Audio Video Design Engineer

Designing and building teleconferencing and other audio video systems including: appropriate system concepts, calculations, layout, sizing, selections, specifications, and coordination with sales and operations. The successful candidate should have experience in audio and video conferencing, digital signal processing, mix/minus audio, room control systems, multi-source signal distribution of electronics over low voltage wiring.

The Audio Video Engineer will be expected to self-perform the tasks listed below and coordine with other team members in the following activities:

  • Must be self-motivated, positive in approach, able to help create, develop and implement project process improvement(s)
  • Act as liaison between and meet with sales, project management and operations when project is turned over for installation.
  • Work with vendors to obtain best solution
  • Create Bill of Materials and Scope of Work for each project
  • Provide detailed CAD Elevations, Reflected Ceiling Plans, Line Drawings and annotated floor plans for project planning and installation
  • Meet bid schedules and deadlines
  • Have the ability to meet strict timeframes
  • Attend project calls and meetings to cover all details and expectations of project as they were designed.
  • Must be able to travel as needed for site visits
  • Must be able to manage multiple projects/estimates and present a high level of organization
  • Must have high skill level to interpret blueprints and other project documents, including but not limited to, ITB / RFP specifications, reporting and quality requirements.

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Smarter Systems is a custom design build audio and video technology company. We integrate meeting space technology for clients throughout North America.

Summary of Position

  • Operations Administrator will provide administrative support for the operations team.
  • The Operations Administrative Assistant will balance a range of responsibilities that support internal order management processes and financial reporting.

Operations Administrator

  • General Office Duties
    • Answer incoming calls, direct to appropriate personnel, and record new leads
    • General reception desk responsibilities for guests and deliveries
    • Review incoming corporate contact email
  • Work with Operations Administrator on data processing assistance which includes but is not limited to:
    • Component Serial Number record tracking
    • Return Merchandise Authorization procedures
    • Credit Card Expense entry
    • Client invoicing
  • Vendor Bills
    • Work with Operations Administrator to enter vendor bills into corporate financial system.
    • Check vendor bills for accuracy
    • Work with PM’s and Head of Operations to confirm costs are accurate
    • Adjust sales orders as directed
  • Assist Procurement and Service Call Manager in processing Service Calls.
    • Contact client for service assessment as needed
    • Create support ticket and assignment
    • Generate quote as needed
    • Process order in coordination with Project Coordinator
  • Work on special assignments for COO as needed

Required Skills and Experience:

  • BA or BS Degree Preferred; High School Diploma or GED equivalent required
  • 2-5 years administrative service experience in a B2B service type environment
  • Effective and concise communication skills required including verbal, written, telephone communication and analytical skills
  • Familiar with A/R and A/P processes and procedures
  • Excellent computer skills required including: Microsoft Office skills: Word, Excel, PowerPoint, Outlook; Business Systems Applications; Project Management
  • Excellent organization and attention to detail is critical
  • Ability to work with multiple streams of information and prioritize tasks
  • Strong sense of urgency and timeliness in completing duties
  • Ability to work under pressure and meet deadlines
  • Ability to work well both autonomously and within a team environment
  • Maintain a pleasant, professional attitude towards customers and co-workers
  • Must be flexible, dependable and have a willingness to learn, excel, and master their position as well as assist where and when needed
  • Passionate about business and willing to go the extra mile
  • Positive attitude with an ability to absorb and learn quickly

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