Job description
Job Title: Order Processing and Service Specialist
Location: Charlotte, NC
Company: Smarter Systems
About Us:
At Smarter Systems, we are dedicated to delivering cutting-edge audio-visual solutions that transform spaces and enhance experiences. Our team thrives on innovation, collaboration, and a commitment to excellence. We are looking for a talented Procurement and Service Specialist to join our growing team and help us continue to provide top-notch service to our clients.
Job Summary:
The Order Processing and Service Specialist will be responsible for managing the procurement process, ensuring timely and cost-effective acquisition of materials and services necessary for our audio-visual projects. This role will also involve coordinating with clients and service teams to deliver exceptional support and maintain high levels of customer satisfaction.
Key Responsibilities:
- Order Processing Management:
- Source and negotiate with suppliers to obtain the best pricing and terms.
- Manage purchase orders and inventory levels to ensure timely delivery of equipment and materials.
- Evaluate vendor performance and maintain strong relationships with suppliers.
- Service Coordination:
- Act as the primary point of contact for clients regarding service inquiries and support.
- Collaborate with installation and technical teams to ensure seamless project execution.
- Assist in troubleshooting and resolving service-related issues promptly.
- Administrative Support:
- Maintain accurate records of procurement activities and service requests.
- Prepare reports and analyze procurement trends to optimize processes.
- Support the team with administrative tasks as needed.
Qualifications:
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- 2+ years of experience in procurement, preferably within the audio-visual or technology sector.
- Strong negotiation and vendor management skills.
- Excellent communication and interpersonal abilities.
- Detail-oriented with strong organizational skills.
- Proficiency in procurement software and Microsoft Office Suite.
Why Join Us?
- Be part of a dynamic team that values innovation and creativity.
- Opportunity for professional growth and development in a rapidly evolving industry.
- Competitive salary and benefits package.
- A collaborative and supportive work environment.
How to Apply:
If you’re passionate about audio-visual technology and have a knack for procurement and service coordination, we want to hear from you! Please submit your resume and a cover letter to careers@smartersys.com.
Smarter Systems is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Business Development Manager
- Cultivate new business through a blend of networking, prospecting, cold-calling, and referrals
- Identify client needs and utilize solution-based selling techniques to fully demonstrate the value of Smarter Systems’ products and services
- Develop a sales plan and strategy to ensure maximum efficiency
- Perform demos for prospective clients; be prepared to handle basic equipment issues
- Enable a smooth sales process via communication with operations and installation teams
- Stay current in ongoing market trends in industry
- Continuously update your knowledge of Smarter Systems' products, services, and the competitive dynamics of the marketplace.
- Participate in training opportunities on products and services
- Focus on enhancing communication and presentation
- Leverage our CRM pipeline management tool; manage sales funnel and generate reports on sales activities and forecasting
Requirements
- 3+ years experience in outside sales and a demonstrated history of sales achievements in a commissioned environment
- Audio-Video or Information Technology solutions sales experience
- Documented track record of complex presentations to senior level executives and decision makers
- Established relationships within your vertical
- Self-starter with good work ethic and ability to work independently
- Outstanding professional prospecting, selling, funnel and account management skills; excellent negotiation and ability to close deals; sense of urgency
- Desire to push yourself independently while working in a collaborative environment
- BA/BS College degree a plus, but not required
- Ability to succeed in an online environment using CRM, HR portal, and expense reporting. We use the market leading NetSuite software package.
- CRM workflow experience. Netsuite experience a plus.
- Ability to maintain multiple deals and projects coordinating with engineers and project managers to see projects through to completion
Company
Smarter Systems is a Charlotte based Audio and Video Design-Build Company. We integrate meeting space and classroom technology for clients throughout North America. We are seeking a Senior Business Development Manager. Do you have experience selling custom Audio-Video and IT solutions to businesses and educational institutions? Do you have a sense of urgency? Do you know how to help people solve workplace challenges with technology? If so, we want to talk to you.
The ideal candidate will have at least three years of business to business sales experience selling custom audio-video and/or information technology solutions. You will be presenting dynamic integrated systems to senior level leaders in order to cultivate new business.
Inside Sales Position
We are seeking an Inside Sales Representative to join our team! You will resolve customer and sales agent questions and offer solutions to drive company revenue.
In addition to working directly with end customers, you will be responsible identifying and onboarding a group of external sales agents.
Commission and quarterly bonus targets available!
Responsibilities:
- Present and sell company products and services to new and existing customers
- Prospect and contact potential customers
- Prospect and onboard potential sales agents
- Reach agreed upon sales targets by the deadline
- Resolve customer inquiries and complaints
- Set follow-up appointments to keep customers aware of latest developments
- Work with marketing to create sales material to present to customers and sales agents
Qualifications:
- Previous experience in sales, customer service, or other related fields
- Familiarity with CRM platforms
- Ability to build rapport with clients
- Strong negotiation skills
- Deadline and detail-oriented
Company
Smarter Systems is a Charlotte based Audio and Video Design-Build Company. We integrate meeting space and classroom technology for clients throughout North America. We are seeking an Audio Video Lead Installation Technician for our Install Team. Do you have experience installing and commissioning commercial AV components and systems? Are you self-driven and results oriented? Do you like to solve problems and complete projects? If you consider yourself a skilled AV tech, we want to talk to you.
The ideal candidate will be experienced with audio and video systems, leading teams on a project site, documenting daily work and ensuring jobs are completed as designed. This person must be flexible, efficient, team oriented and willing to travel.
Level 2 Audio Video Lead Technician
Please read the Requirements section carefully. This role is for a seasoned Audio and Video system integration and installation technician. This role requires hands on work installing, commissioning and troubleshooting AV systems.
The Lead Installation Technician is responsible for installations, equipment handling, team communication, testing, commissioning, and troubleshooting Audio-Video-Control equipment.
Responsibilities:
- Install basic AV infrastructure items such as J Hooks, UniStrut, Cable Cubbies, floor boxes, etc.
- Installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables
- Installation of rigging/mounting of equipment such as projectors, projector screens, and displays
- Installation of all AV equipment to include: audio/ video conferencing equipment, distributed audio, digital signage, sound reinforcement, video projection, control systems and flat panel and projection screen mounting
- Assist with equipment handling
- Assist with onsite equipment Inventory
- Assist with equipment replacement and returns
- Interpret line and architectural drawings
- Complete daily field reports and report time as directed
- Troubleshoot basic AV systems
- Follow all safety guidelines
- Communicate with the client in a professional and courteous manner
- Leads team in the installation and implementation of audio and video equipment
- Hands on in the install process
- Ensures all equipment, programming and documentation needed for the project is obtained before arriving at the job site.
- Works with Project Manager to maintain accurate schedule, track progress and provide daily updates for project status.
- Ability to work with Control and DSP systems including loading code, troubleshooting and adjusting audio systems.
- Capable of effectively interacting with other construction trades, sub-contractors and end users.
- Responsible for system commissioning and all field related documentation.
Requirements:
- 3 years+ Audio Video installation experience
- Cable Pulling, Rack Building, Signal Termination, System Calibration, System Testing.
- Commissioning Room Systems
- Good verbal and written communications skills.
- Excellent working knowledge of AV Installation practices & procedures.
- Digital Control System, DSP and IP-enabled Device Integration experience (examples: Crestron, BiAmp, Extron, etc.)
- Knowledge of Videoconferencing Systems required (Poly, Cisco, Teams).
- Ability to read and use CAD/Blueprints and other design drawings.
- Computer literate in Microsoft Office.
- Infocomm Certifications preferred (examples: CTS, CTS-I, CTS-D).
- Other Industry Certifications that are helpful (examples: DMC-E, DMC-T, SMART, RCDD, EST, CET, MCSE, etc.)
- Valid Driver’s License with good Driving Record.
- Extended travel as much as 60%.
Company
Smarter Systems is a Charlotte based Audio and Video Design-Build Company. We integrate meeting space and classroom technology for clients throughout North America. We are seeking an Audio Video Lead Installation Technician for our Install Team. Do you have experience installing and commissioning commercial AV components and systems? Are you self-driven and results oriented? Do you like to solve problems and complete projects? If you consider yourself a skilled AV tech, we want to talk to you.
The ideal candidate will be experienced with audio and video systems, leading teams on a project site, documenting daily work and ensuring jobs are completed as designed. This person must be flexible, efficient, team oriented and willing to travel.
Level 1 Audio Video Technician
Please read the Requirements section carefully. This role is for an Audio and Video system integration and installation technician. This role requires hands on work installing and troubleshooting AV systems.
Key Responsibilities:
- Install basic AV infrastructure items such as J Hooks, UniStrut, Cable Cubbies, floor boxes, etc.
- Installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables
- Installation of rigging/mounting of equipment such as projectors, projector screens, and displays
- Installation of all AV equipment to include: audio/ video conferencing equipment, distributed audio, digital signage, sound reinforcement, video projection, control systems and flat panel and projection screen mounting
- Assist with equipment handling
- Assist with onsite equipment Inventory
- Assist with equipment replacement and returns
- Interpret line and architectural drawings
- Complete daily field reports and report time as directed
- Troubleshoot basic AV systems
- Follow all safety guidelines
- Communicate with the client in a professional and courteous manner
Requirements
- Valid Driver’s license
- Ability to travel
- 1 year or more of AV experience
- High School Diploma
Preferred
- College Degree
- CTS Certification
- Experience with video and audio conferencing systems
Company
Smarter Systems is a Charlotte based Audio and Video Design-Build Company. We integrate meeting space and classroom technology for clients throughout North America. We are seeking an Audio Video Installation Technician for our Install Team. Do you have experience installing and commissioning commercial AV components and systems? Are you self-driven and results oriented? Do you like to solve problems and complete projects? If you consider yourself a skilled AV tech, we want to talk to you.
The ideal candidate will have at least one year of hands on experience installing audio and video systems, or working with structured cabling. This person must be flexible, efficient, team oriented and willing to travel.
Purpose of Posting: If the position you wish to apply for is no longer posted, please submit your application profile to this "No Job Specified" job posting.
Thank you for your interest in an employment opportunity with Smarter Systems.
