Business Development Manager 

  • Cultivate new business through a blend of networking, prospecting, cold-calling, and referrals
  • Identify client needs and utilize solution-based selling techniques to fully demonstrate the value of Smarter Systems’ products and services
  • Develop a sales plan and strategy to ensure maximum efficiency
  • Perform demos for prospective clients; be prepared to handle basic equipment issues
  • Enable a smooth sales process via communication with operations and installation teams
  • Stay current in ongoing market trends in industry
  • Continuously update your knowledge of Smarter Systems' products, services, and the competitive dynamics of the marketplace.
  • Participate in training opportunities on products and services
  • Focus on enhancing communication and presentation
  • Leverage our CRM pipeline management tool; manage sales funnel and generate reports on sales activities and forecasting

Requirements

  • 3+ years experience in outside sales and a demonstrated history of sales achievements in a commissioned environment
  • Audio-Video or Information Technology solutions sales experience
  • Documented track record of complex presentations to senior level executives and decision makers
  • Established relationships within your vertical
  • Self-starter with good work ethic and ability to work independently
  • Outstanding professional prospecting, selling, funnel and account management skills; excellent negotiation and ability to close deals; sense of urgency
  • Desire to push yourself independently while working in a collaborative environment
  • BA/BS College degree a plus, but not required
  • Ability to succeed in an online environment using CRM, HR portal, and expense reporting. We use the market leading NetSuite software package.
  • CRM workflow experience. Netsuite experience a plus.
  • Ability to maintain multiple deals and projects coordinating with engineers and project managers to see projects through to completion

Company

Smarter Systems is a Charlotte based Audio and Video Design-Build Company. We integrate meeting space and classroom technology for clients throughout North America. We are seeking a Senior Business Development Manager. Do you have experience selling custom Audio-Video and IT solutions to businesses and educational institutions? Do you have a sense of urgency? Do you know how to help people solve workplace challenges with technology? If so, we want to talk to you.

The ideal candidate will have at least three years of business to business sales experience selling custom audio-video and/or information technology solutions. You will be presenting dynamic integrated systems to senior level leaders in order to cultivate new business.

Inside Sales Position  

We are seeking an Inside Sales Representative to join our team! You will resolve customer and sales agent questions and offer solutions to drive company revenue.

In addition to working directly with end customers, you will be responsible identifying and onboarding a group of external sales agents.

Commission and quarterly bonus targets available!

Responsibilities:

  • Present and sell company products and services to new and existing customers
  • Prospect and contact potential customers
  • Prospect and onboard potential sales agents
  • Reach agreed upon sales targets by the deadline
  • Resolve customer inquiries and complaints
  • Set follow-up appointments to keep customers aware of latest developments
  • Work with marketing to create sales material to present to customers and sales agents

Qualifications:

  • Previous experience in sales, customer service, or other related fields
  • Familiarity with CRM platforms
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented

Company

Smarter Systems is a Charlotte based Audio and Video Design-Build Company. We integrate meeting space and classroom technology for clients throughout North America. We are seeking an Audio Video Lead Installation Technician for our Install Team. Do you have experience installing and commissioning commercial AV components and systems? Are you self-driven and results oriented? Do you like to solve problems and complete projects? If you consider yourself a skilled AV tech, we want to talk to you.

The ideal candidate will be experienced with audio and video systems, leading teams on a project site, documenting daily work and ensuring jobs are completed as designed. This person must be flexible, efficient, team oriented and willing to travel.

Service Coordinator

The Service Coordinator will manage all incoming service requests, ensure those are recorded, addressed and resolved. This role will coordinate with Project Managers, Project Coordinators, and Field Service Techs to ensure defective components are returned and documented accurately. The Service Coordinator will work with Project Managers and Coordinators to provision and organize equipment for projects.

 

Service

  • Monitor service requests
  • Document service requests
  • Work with Sales, Technicians and Clients to coordinate service calls

 

RMA

  • Coordinate with field techs and clients to process RMA’s for equipment
  • Document RMA and communicate with Purchasing and Financial coordinator for processing

Project Equipment and Organization

  • Provision electronic equipment
  • Update firmware
  • Organize equipment for installation prep

 

Skills and Experience:  

  • BA or BS Degree Preferred; High School Diploma or GED equivalent required
  • 1-3 years administrative service experience in a B2B service type environment
  • Effective and concise communication skills required including verbal, written, telephone communication and analytical skills
  • Background in Audio Video and/or IT work a plus
  • Excellent computer skills required including:  Microsoft Office skills: Word, Excel, PowerPoint, Outlook; Business Systems Applications; Project Management
  • Excellent organization and attention to detail is critical
  • Ability to work with multiple streams of information and prioritize tasks
  • Strong sense of urgency and timeliness in completing duties
  • Ability to work under pressure and meet deadlines
  • Ability to work well both autonomously and within a team environment
  • Maintain a pleasant, professional attitude towards customers and co-workers
  • Must be flexible, dependable and have a willingness to learn, excel, and master their position as well as assist where and when needed
  • Positive attitude with an ability to absorb and learn quickly

 

Sales Support Administrator

The Sales Support Administrator will offer support to Sales, Design, and Project Management. The administrative support includes bid offering screening, general contractor submittals, live project addendum screening, quote generation, and item costing.

Work with Sales Team members:

  • Work with vendors to find product costs when needed
  • Enter new items into ERP
  • Record special pricing
  • Build quotes/Assist with quote modifications
  • Ensure final bill of materials is accurate and prepared for order management
  • Ensure client records are accurate
  • Screen General Contractor bid offerings for leads

Work with Design and Project Management

  • Review general contractor addendums for live project information
  • Submit Requests for Information to clients and general contractors as needed
  • Build bill of material and project reports as needed
  • Request labor from outsourced partners as needed

Skills and Experience:  

  • BA or BS Degree Preferred; High School Diploma or GED equivalent required
  • 2+ years administrative service experience in a B2B service type environment
  • Strong sense of urgency and timeliness in completing duties
  • Effective and concise communication skills required including verbal, written, telephone communication and analytical skills
  • Excellent organization and attention to detail is critical
  • Ability to work with multiple streams of information and prioritize tasks
  • Ability to work under pressure and meet deadlines
  • Ability to work well both autonomously and within a team environment
  • Excellent computer skills required including:  Microsoft Office skills: Word, Excel, PowerPoint, Outlook; Business Systems Applications; Microsoft Project
  • Maintain a pleasant, professional attitude towards customers and co-workers
  • Must be flexible, dependable and have a willingness to learn, excel, and master their position as well as assist where and when needed
  • Passionate about business and willing to go the extra mile
  • Positive attitude with an ability to absorb and learn quickly

 

Company

Smarter Systems is a Charlotte based Audio and Video Design-Build Company. We integrate meeting space and classroom technology for clients throughout North America. We are seeking a Sales Support Administrator to help with a range of administrative responsibilities. If you are extremely organized, attentive to details, and able to communicate clearly, we want to talk to you.

The ideal candidate will be experienced with acting as a liaison between sales and operations, working with multiple streams of information, and able to work independently. You must be results driven, flexible, and detail-oriented.

 

Administrative Assistant

 

The Administrative Assistant will offer support to Sales, Design, and Project Management. The administrative support includes bid offering screening, general contractor submittals, live project addendum screening, quote generation, and item costing.

 

Work with Sales Team members:

  • Work with vendors to find product costs when needed
  • Enter new items into ERP
  • Record special pricing
  • Build quotes/Assist with quote modifications
  • Ensure final bill of materials is accurate and prepared for order management
  • Ensure client records are accurate
  • Screen General Contractor bid offerings for leads

 

Work with Design and Project Management

  • Review general contractor addendums for live project information
  • Submit Requests for Information to clients and general contractors as needed
  • Build bill of material and project reports as needed
  • Request labor from outsourced partners as needed

 

Skills and Experience:  

  • BA or BS Degree Preferred; High School Diploma or GED equivalent required
  • 2+ years administrative service experience in a B2B service type environment
  • Strong sense of urgency and timeliness in completing duties
  • Effective and concise communication skills required including verbal, written, telephone communication and analytical skills
  • Excellent organization and attention to detail is critical
  • Ability to work with multiple streams of information and prioritize tasks
  • Ability to work under pressure and meet deadlines
  • Ability to work well both autonomously and within a team environment
  • Excellent computer skills required including:  Microsoft Office skills: Word, Excel, PowerPoint, Outlook; Business Systems Applications; Microsoft Project
  • Maintain a pleasant, professional attitude towards customers and co-workers
  • Must be flexible, dependable and have a willingness to learn, excel, and master their position as well as assist where and when needed
  • Passionate about business and willing to go the extra mile
  • Positive attitude with an ability to absorb and learn quickly

Level 2 Audio Video Lead Technician

Please read the Requirements section carefully. This role is for a seasoned Audio and Video system integration and installation technician. This role requires hands on work installing, commissioning and troubleshooting AV systems.

The Lead Installation Technician is responsible for installations, equipment handling, team communication, testing, commissioning, and troubleshooting Audio-Video-Control equipment.

Responsibilities:

  • Install basic AV infrastructure items such as J Hooks, UniStrut, Cable Cubbies, floor boxes, etc.
  • Installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables
  • Installation of rigging/mounting of equipment such as projectors, projector screens, and displays
  • Installation of all AV equipment to include: audio/ video conferencing equipment, distributed audio, digital signage, sound reinforcement, video projection, control systems and flat panel and projection screen mounting
  • Assist with equipment handling
  • Assist with onsite equipment Inventory
  • Assist with equipment replacement and returns
  • Interpret line and architectural drawings
  • Complete daily field reports and report time as directed
  • Troubleshoot basic AV systems
  • Follow all safety guidelines
  • Communicate with the client in a professional and courteous manner
  • Leads team in the installation and implementation of audio and video equipment
  • Hands on in the install process
  • Ensures all equipment, programming and documentation needed for the project is obtained before arriving at the job site.
  • Works with Project Manager to maintain accurate schedule, track progress and provide daily updates for project status.
  • Ability to work with Control and DSP systems including loading code, troubleshooting and adjusting audio systems.
  • Capable of effectively interacting with other construction trades, sub-contractors and end users.
  • Responsible for system commissioning and all field related documentation.

Requirements:

  • 3 years+ Audio Video installation experience
  • Cable Pulling, Rack Building, Signal Termination, System Calibration, System Testing.
  • Commissioning Room Systems
  • Good verbal and written communications skills.
  • Excellent working knowledge of AV Installation practices & procedures.
  • Digital Control System, DSP and IP-enabled Device Integration experience (examples: Crestron, BiAmp, Extron, etc.)
  • Knowledge of Videoconferencing Systems required (Poly, Cisco, Teams).
  • Ability to read and use CAD/Blueprints and other design drawings.
  • Computer literate in Microsoft Office.
  • Infocomm Certifications preferred (examples: CTS, CTS-I, CTS-D).
  • Other Industry Certifications that are helpful (examples: DMC-E, DMC-T, SMART, RCDD, EST, CET, MCSE, etc.)
  • Valid Driver’s License with good Driving Record.
  • Extended travel as much as 60%.

Company

Smarter Systems is a Charlotte based Audio and Video Design-Build Company. We integrate meeting space and classroom technology for clients throughout North America. We are seeking an Audio Video Lead Installation Technician for our Install Team. Do you have experience installing and commissioning commercial AV components and systems? Are you self-driven and results oriented? Do you like to solve problems and complete projects? If you consider yourself a skilled AV tech, we want to talk to you.

The ideal candidate will be experienced with audio and video systems, leading teams on a project site, documenting daily work and ensuring jobs are completed as designed. This person must be flexible, efficient, team oriented and willing to travel.

Level 1 Audio Video Technician

Please read the Requirements section carefully. This role is for an Audio and Video system integration and installation technician. This role requires hands on work installing and troubleshooting AV systems.

Key Responsibilities:

  • Install basic AV infrastructure items such as J Hooks, UniStrut, Cable Cubbies, floor boxes, etc.
  • Installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables
  • Installation of rigging/mounting of equipment such as projectors, projector screens, and displays
  • Installation of all AV equipment to include: audio/ video conferencing equipment, distributed audio, digital signage, sound reinforcement, video projection, control systems and flat panel and projection screen mounting
  • Assist with equipment handling
  • Assist with onsite equipment Inventory
  • Assist with equipment replacement and returns
  • Interpret line and architectural drawings
  • Complete daily field reports and report time as directed
  • Troubleshoot basic AV systems
  • Follow all safety guidelines
  • Communicate with the client in a professional and courteous manner

 

Requirements

  • Valid Driver’s license
  • Ability to travel
  • 1 year or more of AV experience
  • High School Diploma

 

Preferred
  • College Degree
  • CTS Certification
  • Experience with video and audio conferencing systems

Company

Smarter Systems is a Charlotte based Audio and Video Design-Build Company. We integrate meeting space and classroom technology for clients throughout North America. We are seeking an Audio Video Installation Technician for our Install Team. Do you have experience installing and commissioning commercial AV components and systems? Are you self-driven and results oriented? Do you like to solve problems and complete projects? If you consider yourself a skilled AV tech, we want to talk to you.

The ideal candidate will have at least one year of hands on experience installing audio and video systems, or working with structured cabling. This person must be flexible, efficient, team oriented and willing to travel.

 

Purpose of Posting: If the position you wish to apply for is no longer posted, please submit your application profile to this "No Job Specified"  job posting.

Thank you for your interest in an employment opportunity with Smarter Systems.

Apply Now

Want to know what it's like to work at Smarter Systems?

We want to be transparent with future team members to make sure we're not only a good fit for them, but they are a good fit for us. Below you will find answers to common questions applicants ask us during the interview process that will help you get to know more about us.

Smarter Systems potluck lunch
What was the last big achievement that was celebrated?

In 2020, Smarter Systems was awarded the designation of AV Provider of Excellence (APEx) from AVIXA. Our growing team of certified professionals will ensure the company remains focused on the best integrated experiences for clients. 

 

 

What’s the dress code like here?
Our policy is "use good judgment" but always be presentable and professional. There is a casual dress code for the office. Team members wear jeans and less formal business casual clothing.  The Installation team wears Smarter Systems polos with jeans or khakis when they are in the field.
What activities do you offer for employees?

We celebrate birthdays and holidays in the office with meals and desserts. Throughout the year we do team building activities like bowling, picnics in the park, and offsite parties at local restaurants.

What was the biggest challenge last year and what did you learn from it?
The growth we’re experiencing is so exciting and has pushed us to expand in every area of the business.  Our processes are evolving with our growth. As roles move from general to specialized, inter-team as well as external client and vendor communications must be clear and focused on keeping everyone informed.
What do people on the team that I'd be joining do for lunch every day?
Any given day you'll find people eating together throughout the office, some running to grab a bite and even some who choose to sit at their desk. There is no expectation for lunch and depends on what you are comfortable doing with your lunch break.   
Does the company give back to the community?
Yes, we are committed to giving back to our community through volunteering, donations and other sources. 
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